Willow & Fern

Four chairs · Tue–Sat · late nights Thursday

Hair you don’t have to fight with on Tuesday.

Willow & Fern is a four-chair salon that books properly, runs on time, and tells you the truth about what your hair will do at home.

3services availablepriced from one source

2answers readypolicies and FAQs

12genome factsshared across the business

9connected surfacessite, desk and workflows

service menu

one useful next step

New colour, a reset cut, or a wedding morning — say what you want and when. Consults are free and nothing is booked until you confirm.

A person reads every enquiry. Nothing books or sends automatically.

how the business runs

TeamJess (owner · colour lead) · three stylists · apprentice on Saturdays

Service rulesOnline booking with deposit for 2h+ services · 24h cancellation · rebooking nudge at 6 weeks

How we communicateWarm, unhurried, honest — no upsell scripts

proof

4.9★ across 210 reviews · latest: “first salon that listened to what I actually said”

Business Genome source visible